Privacy Policy
Last Updated: January 2025
Your Privacy Matters
At CompTIACheat, we take your privacy seriously. This policy explains how we collect, use, protect, and handle your personal information. We are committed to maintaining the confidentiality and security of all user data.
1. Information We Collect
We collect information to provide better services and maintain the security of our platform:
Personal Information
- Full name and contact information (email, phone number)
- Account credentials (username, encrypted password)
- Exam details and certification goals
- Payment information (processed securely through third parties)
Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our website
- Referring website and search terms used
- Cookies and similar tracking technologies
Communication Data
- Messages exchanged with support team and tutors
- Feedback, reviews, and testimonials
- Support tickets and service requests
2. How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: To provide exam assistance services, match you with appropriate tutors, and facilitate communication
- Account Management: To create and maintain your account, process payments, and manage subscriptions
- Communication: To send service-related notifications, respond to inquiries, and provide customer support
- Service Improvement: To analyze usage patterns, improve our services, and develop new features
- Security: To detect and prevent fraud, abuse, and security incidents
- Legal Compliance: To comply with legal obligations and enforce our terms of service
- Marketing: To send promotional materials and updates (with your consent, where required)
3. Data Protection and Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All data transmission is encrypted using SSL/TLS protocols
- Secure Storage: Personal data is stored on secure servers with restricted access
- Password Protection: Passwords are hashed and never stored in plain text
- Access Controls: Only authorized personnel can access user data on a need-to-know basis
- Regular Audits: We conduct security audits and vulnerability assessments
- Data Minimization: We only collect and retain data necessary for service provision
Note: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist in:
- Payment processing (credit card processors)
- Email and communication services
- Analytics and website performance monitoring
- Customer support platforms
These providers are contractually obligated to protect your data and use it only for specified purposes.
Certified Tutors
Limited information is shared with tutors to facilitate services:
- Your first name or preferred name
- Exam type and certification goals
Tutors are bound by confidentiality agreements and cannot disclose your information.
Legal Requirements
We may disclose information when legally required to:
- Comply with court orders or legal processes
- Respond to government or law enforcement requests
- Protect our rights, property, or safety
- Investigate fraud or security incidents
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies We Use
- Essential Cookies: Required for website functionality (login sessions, security)
- Performance Cookies: Collect anonymous data about how visitors use our site
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Track visitor activity to show relevant advertisements (with your consent)
Cookie Management: You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your data for certain purposes
- Restriction: Request restriction of data processing in certain circumstances
- Opt-Out: Unsubscribe from marketing communications at any time
Exercise Your Rights: To exercise any of these rights, please contact us at the email provided below. We will respond within 30 days of receiving your request.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide services and support
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records and analytics
Retention Periods:
- Active account data: Retained while account is active
- Inactive accounts: Data deleted after 2 months of inactivity
- Transaction records: Retained for 1 year for legal/tax purposes
- Marketing data: Retained until you opt-out or withdraw consent
8. Third-Party Links
Our website may contain links to third-party websites, including:
- Payment processors
- Social media platforms
- Educational resources and certification bodies
- Analytics and advertising partners
We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.
When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by regulatory authorities
- Privacy Shield certification (where applicable)
- Data processing agreements with third parties
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You:
- Material changes: Email notification to registered users
- Minor updates: Posted to this page with updated "Last Updated" date
- Significant changes: May require you to re-accept terms
Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: hello@comptiacheat.com
Response Time: We aim to respond within 48 hours
Data Protection Officer: Available upon request
Regional Privacy Rights
European Union (GDPR): If you are located in the EU, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with your local supervisory authority.
California (CCPA): California residents have specific rights under the California Consumer Privacy Act, including the right to opt-out of the sale of personal information (we do not sell personal information).
Other Jurisdictions: We comply with applicable data protection laws in all jurisdictions where we operate.